On-demand: The missing piece to closing the IT skill gap

By 2025, more than 90% of worldwide organizations will experience the negative impacts of the IT skills crisis, costing $6.5 trillion in product delays, reduced customer satisfaction, loss of competitiveness, and missed revenue goals.

But IT workers are different than most. They are experts in their field, so how do you design skill programs for mastery? To get there, IT leaders must focus training on the skills workers need to do their jobs which means hyper relevant and useful to employees and their career paths. It also means validating mastery quickly versus general upskilling.

Listen in to this engaging discussion with Gina Smith, Research Director, IT Skills for Digital Business of IDC, and Skillable’s Chief Product & Technology Officer, Frank Gartland as they discuss the value of experiential, hands-on training for enterprises to engage, skill and retain the best employees for the right roles.

Key focus areas: 

  • How to fill the high cost of the IT skills gap with experiential learning
  • Framework for choosing the right training solutions for your organization
  • How to shift from completion metrics to skills validation


After listening to this session, you will have a better understanding of the value of experiential, hands-on training and how to validate skill mastery, not just track completions and learning hours.

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Meet your presenters.

Picture of Gina Smith<br>Research Director, IT Skills for Digital Business, IDC

Gina Smith
Research Director, IT Skills for Digital Business, IDC

As a Research Director at IDC, Gina Smith produces research in the IT education and skills sector. Her responsibilities include primary research, analysis, and the production of market insights worldwide.

The New York Times bestselling author of Apple cofounder Steve Wozniak’s memoir, iWoz: How I Invented the Personal Computer (2006/2011) and The Genomics Age (2005), a Barron’s Book of the Year, Gina has more than 25 years of working experience in technology journalism, publishing, and tech startup management. She was CEO of Oracle founder Larry Ellison’s network computer startup in 2000, served ABC News as its first on-air technology correspondent, and was editor-in-chief of BYTE magazine.

Gina Smith earned a PhD in clinical psychology from Saybrook University in 2017. She also has a master’s degree in psychology and a double BA/BS in English and Chemistry from Florida State University. From 2019 to 2022, she was based in Hong Kong, where she led IDC’s DevOps and digital innovation research. She now is based in Seattle.

Picture of Frank Gartland<br>Chief Product & Technology Officer, Skillable

Frank Gartland
Chief Product & Technology Officer, Skillable

As Chief Product & Technology Officer for Skillable, Frank Gartland oversees our transformation of training to skilling through challenge-centric learning (read his whitepaper!), hands-on skill development and performance-based validation. Frank challenges teams, partners and customers to create better methods to scale learning. He thrives on helping people reach their potential and loves building businesses that enable people to make a positive impact. Prior to joining Skillable, Frank was CEO of Veeya, a managed service provider focused on serving K-12 with technology as a service, where subscription revenues increased more than 300% during his tenure. Frank has been innovating with virtual classroom technologies and content since 1999 when his team first delivered fully online, instructor-led training for Cisco, Microsoft, EMC and others. As Vice President of Products with iLinc, Frank led the transformation of the virtual classroom system used by Global Knowledge, Salesforce.com and more than 2,700 others, and he led Microsoft Virtual Academy to become an international learning community. Frank lives in Arizona with the loves of his life: his wife, Rochelle, and four kids.

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