Close Tickets Faster with an Immersive Experience.

Equip your support team with labs that mirror your software versions and custom implementations in order to close tickets faster.

Focus on your customer and let us take care of the rest.

When issues arise, seconds feel like hours and tempers can flare. When you equip your customer support teams with our quick-to-launch labs, they can remain on the phone with users as they troubleshoot to increase first-pass resolution rates, answer time-sensitive emails faster or easily transfer and escalate customer-specific labs to next tier support. Decrease your overall resolution time, improve customer satisfaction and halt issues from damaging your credibility.

be on the same page with your customer. literally.

Software changes rapidly, and your support team needs to be able to keep up.

We enable you to provide your support teams with all versions of your software, so they can dig in and do what they do best – support your customer.

The Skillable approach to customer support with hands-on labs.

We cut our teeth on live labs for validated skills development, but soon found the value in using those live software environments for customer support scenarios.

Your support teams see all sorts of versions and customizations when they’re troubleshooting issues and being able to exist in the same environment as a customer is crucial to being able to resolve issues and close tickets so your customers can get back to business.

In addition to accessing multiple software environments during live tickets, you can continue the professional development of your support team members when you introduce role-playing scenarios as part of training exercises.

Extend your support team's hands-on learning with Challenge Labs.

Skillable can help you create Challenge Labs to help your support team hone their skills in a variety of technologies.

The challenge-centric methodology can also be applied to your software, enabling you to create custom-tailored Challenge Labs for your learners’ skills development and mastery.

Close tickets faster with Skillable.

The complete checklist is on our Solutions page, but here are some specific things to consider when you are looking for a partner to help you implement the right customer support strategy to manage tickets at scale:

	Management and reporting	Building and delivering	Scaling and flexibility
Capabilities	Is there a robust suite of well-documented APIs? What kind of usage data can they produce – and is it accessible via API for use with business intelligence and analytics software? Can they demo a good lab reporting experience on a third-party LMS?	Is there support for all the environments you need (cloud environments, virtual machines, containers, coding, data science, etc.)? Can you self-publish labs you create or must you lean on the partner’s publishing processes?	Have they delivered labs reliably to every global region you plan to serve? Do they have off-the-shelf labs you can license to accelerate and complement your efforts? Can they ensure a consistent user experience for all learners?
Services	Do they have proven expertise implementing and maintaining LTI integrations?	Do they have custom content teams staffed by instructional designers and lab developers who can help build content if you need it?	Do they have the engineering expertise to build out highly secure, highly custom and highly available environments?

"Very easy to use. Powerful capabilities to create labs including using existing templates, leveraging code labs and cloud-based labs, creating engaging content and assessments. The support team is very responsive and the look and feel of the labs are great. They are innovators and are constantly adding new features."